Customer Survey

Please complete our survey to help us continually improve the services that we provide.

Where do you live?

Which age bracket do you fall within?

How did you get to the Airport today?

What is your main purpose for travelling today?

Where are you going to/where have you come from?

How often do you fly using Rotorua Airport?

Are there any other departure ports you use on a regular basis?

How do you rate the cleanliness of the terminal out of 5 (5 being outstanding, 1 being poor)

Are you aware of the Pop-Up Cafe located in Departures?

Out of 5, how do you rate the cafe? (5 being outstanding, 1 being poor)

If 3 or below, what could improve your cafe experience?

How was your overall experience at Rotorua Airport today? (5 being outstanding, 1 being poor)

If 3 or below, what area of the airport should we focus on to improve your overall experience?

We are looking to strengthen our air connectivity. If you are interested in engaging further, please provide your email address for follow up discussions.

Address

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ROTORUA AIRPORT
Phone: +64 7 345 8800
talk2us@rotorua-airport.co.nz
837 Te Ngae Road, Ōwhata,
State Highway 30,
Rotorua, New Zealand
Opening hours - 5:30am until 9:00pm daily

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Customer Service Survey

Customer Survey

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